Refund policy


BKB Online Return Policy

At BKB, we want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns under the following conditions:

1. Eligibility for Returns

  • Returns are accepted within 7 days of the delivery date.

  • Items must be unused, unopened, and in original packaging.

  • Certain items, such as sale or customized products, may not be eligible for return. Please check individual product descriptions for more details.

2. Return Process

To initiate a return, please follow these steps:

  • Click on the "Contact Us" button on our website at bkbonline.co.za to get in touch with BKB Admin.

  • Provide your order number, reason for return, and the product(s) you'd like to return.

  • BKB Admin will assist you with the return process and provide you with instructions.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • You may use any courier service that provides tracking and insurance for the return shipment.

  • Please retain proof of shipping, as BKB cannot be held responsible for items lost or damaged during the return process.

4. Refunds and Processing Time

  • After we receive your returned items in their original, unused condition, we will process your refund.

  • Refunds will be issued to the original payment method within 7–10 business days.

  • Please note that original shipping fees and PayFast transactional fees are non-refundable.

  • If applicable, a breakdown of these fees will be provided when your refund is processed.