FAQ

Cancellations after payment will not be permitted unless the customer has a valid reason for cancellation/return of an item. Customers can contact BKB Admin via the Contact us button on bkbonline.co.za to discuss order cancellation.

Couriers will attempt to deliver a parcel to the designated address three times while contacting the client. Should the courier not reach the client and isn’t able to deliver the parcel, it will be returned to Port Elizabeth depot where client will be liable for the courier fees for a second delivery.

Client will click on the Contact us button on bkbonline.co.za and contact BKB Admin who will assist with the return.

We currently have a standard nationwide delivery fee of R100 delivery for parcels up to 15kg. Clients can also opt to collect parcels at their nearest BKB branch.

Clients can pay using their Debit/credit card, SecureEFT and/or if they are an existing BKB customer they can purchase using their BKB account credit.

The online store is operational 24/7. Customer support is available Monday to Friday, 08:00 to 17:00.

079 107 1866
retail@bkb.co.za

Customers will be notified via SMS notification or a phone call once their parcel is ready for collection.

Nationwide delivery is available R100 for parcels up to 15kg. Delivery for parcels over 15kg are calculated per kilogram. The online store will generate the delivery costs upon checkout.

Delivery is available nationwide to any valid delivery address. Should the online store not recognise your address, please enter an alternative address or select the option to collect at your nearest BKB branch.

Parcel will be shipped with 3-5 days, delivery may take up to 7-10 days. Customer will be provided with a tracking number to be able to track parcels.

Couriers will notify the customer via SMS to expect delivery within 1-2 days, if client is not available, couriers will attempt to deliver the parcel the next day. On the third attempt couriers will return the parcel to the Port Elizabeth depot where client will be liable for the courier fees for a second delivery.

07:00-19:00 Mondays - Fridays

Customers have an option to add an additional address when registering or checking out. If a customer wishes to change their address when the parcel has already been dispatched, they should contact BKB admin via the Contact us button on the bottom right-hand side of the page as soon as possible, and best efforts will be made by BKB Admin to arrange for the parcel to be delivered to the new address.

Customers can contact BKB Admin for assistance via the Contact us button on bkbonline.co.za

Customers should contact BKB Admin via the Contact us button on bkbonline.co.za about the intended rescheduled delivery so they can make the necessary arrangements

Customers will be notified via SMS once parcel is ready for collection. Parcel will be shipped with 3-5 days, delivery may take up to 7-10 days. Customer will be provided with a tracking number to be able to track parcels.

Yes, but they need to provide BKB Admin with a contact number and the SMS notification of the person who placed the order.

No, once an order has been placed and payment has been made, customers will not be able to change the delivery type.

Customers may order any product on the online store, although there is a maximum quantity limit of 5 items per order.

If customers are existing BKB clients and the order amount is more than what they have available on their account, customer are then able to pay for the outstanding amount with a card payment.

Animal feed is not available on BKB Online, but if customers are interested in buying animal feed, customers can contact nearest BKB branches and they will be able to assist with related query.

Customers can contact BKB Admin via the Contact us button on bkbonline.co.za at the top of the page to discuss order refund requests.